You have questions, we have answers

Do you offer payment plans?

Finance is an important area to discuss, and we treat you the same way we would like to be treated – in other words, we make financial agreements crystal clear before you pay for any care.

You will receive an estimate for the cost of your program that includes the entirety of your care plan as designed for you by your doctor. We offer a large discount on programs, which are pre-paid after you have received your initial exam and report of findings visits. In special circumstances we can offer a payment plan for your program.

To assist in paying for your program, we have collaborated with Care Credit (click here: https://www.carecredit.com/go/729NHR/ ) which generously charges you zero interest for 6 months. It is a great program that allows you to essentially have a monthly payment plan with no interest. Many patients take advantage of this.

Can I get my money back if I’m not satisfied with care?

When you pre-pay for your program it is with the goal of completing your program to your satisfaction. We have an 85% success rate, so as long as you follow your doctor’s recommendations, you should be one of our many successes. 

If you have received a part of your prescribed visits and do not want to continue your program, you will be reimbursed for the unused portion of your program based on the full price cost of each visit.

Does insurance cover your care?

Insurance does not cover our services, therefore we provide no billing information to any insurance company. It is unfortunate, but insurance in our country pays for drugs and surgery, but not health care that is natural and reverses disease without the use of drugs.

Let me know if you have any other questions.

How can I be treated if I am not local to your clinics?

We have been providing telemedicine visits to patients across the country (and some international) for many years. It began with demand from friends and family members of our local patients who couldn’t find local assistance. It then blossomed into a large telemedicine practice that works just as well as local care. 

I have already worked with a Functional Medicine provider before, what makes your approach different?

Root Cause Medicine is highly unique. While our doctors are Certified Functional Medicine practitioners, our 30 years of experience has allowed us to refine what we do to ensure your success.


Many functional medicine doctors are single doctor practices that specialize in a single area. One doctor can only know so much. We developed Root Cause Medicine to ensure we can diagnose and successfully treat the underlying cause of your health problem regardless of where its coming from. Meaning, we treat all systems of the body, not just digestive, hormones, etc.


Our team is multi-disciplinary consisting of Medical Doctors, Doctors of Nursing, Registered Dietitians, Doctors of Chiropractic and Doctors of Physical Therapy. Our highly trained team of medical “minds” work together to create the ideal program that is right for you.

Since we are a medical clinic we have the ability to decrease the amount of medication you are taking as your condition improves. We can also prescribe bio-identical hormones. 

The integration of internal medicine along with physical medicine is also unique to Root Cause Medical Clinics.

We are tenacious in identifying the root cause creating your health problems and do not rely on excessive use of supplements, something that many patients complain of when seeing other functional medicine providers.

Depending on what state you're living in, can we treat you?

According to new laws on telemedicine, we can only treat new patients if they live in one of the below states: 

  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Idaho
  • Indiana
  • Massachusetts
  • Michigan
  • Missouri
  • New Hampshire
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington
  • West Virginia
  • Wyoming
How long does it take to see health changes?

Everyone is very different in this regard. It is very difficult to predict who will respond quickly to care and who will take longer. Discuss with your doctor what you are noticing and he or she will give you a good idea what time frame you should consider to be “normal” for your particular condition.

What do treatment programs cost?

Our treatment programs run anywhere from 4 - 12 months in length and cost  $4000+. Our programs are an investment of time and money. Our goal is to change the biochemistry of your body and correct the mechanical distortions that have happened over years. We are committed to giving you the tools for long term success.

Why shouldn’t I just take a drug?

The problem with drugs is twofold:

  1. They don’t tend to get to the root cause of the problem but rather only mask the symptom thereby allowing the underlying cause to worsen.
  2. Drugs have dangerous side effects.

In recent years many drugs have been taken off the market due to dangerous side effects. You have only to watch TV for a short time to hear all the life threatening side effects associated with drugs that are on the market. Suicidal tendencies and death are named side effects for drugs available from your doctor. It’s truly frightening. Therefore, drugs should only be used as a last resort, and then only temporarily until the root cause can be properly diagnosed and addressed.

We specialize in getting our patients off their medications, because after you have successfully completed a program here, you typically don’t need most or all of the drugs you initially were taking.

Can chiropractic help my acid reflux?

The diaphragm is a big umbrella-like muscle that separates the lungs and heart from the abdominal cavity containing the stomach, liver, gall bladder, spleen, pancreas, small and large intestines.

Acid (esophageal) reflux can be helped by normalizing the diaphragm muscle tone if the opening that allows for the passage of the esophagus through the diaphragm is not functioning correctly.

An enlargement of this opening (hiatus) permits the stomach to push up through the opening (hernia) and the stomach acid can then splash up into the esophagus.

Nerves that control the diaphragm muscle originate in the neck (the phrenic nerve) and the upper back. Delivering a chiropractic adjustment to these areas of the spine can help to normalize the function of the diaphragm.

Additionally, we can manually break the spasm of the stomach allowing it to relax into a better position below the diaphragm, thus relieving the pressure. This may take a few sessions, but most patients report relief after the first few treatments.

Additionally, a nutritional evaluation is a necessary component, often, to successfully treating acid reflux. As a condition, acid reflux is a great example of how chiropractic spinal adjustments and manual manipulation go hand in hand with the nutritional approach of functional medicine to improve health and restore balance.

Can I take vitamins instead of changing my diet?

Supplements that are nutraceuticals (meaning they contain highly effective ingredients that you cannot find in a health food store) are often used as part of your program. They are not the tool we use, far from it. And we don’t consider it necessary for you to take many supplements. Initially the tailor-made nutrients provided for you will give specific organs and systems a jump-start on healing.

Supplements cannot be used in lieu of dietary change because the value of good nutrient-rich food cannot be replaced by supplements.

Why do I need to change my diet?

Dietary change of some type is often a component of your program. The reason is that the American diet is not high quality nor nutritious and often our patients are suffering with symptoms associated with a poor nutrient status. Additionally we find food sensitivities can have a large, albeit not obvious, impact on your health.

Ignoring the quality of your diet would be a big mistake. 30 years of experience has taught us that.

It may seem daunting to change your diet but the good news is that our team makes it easy. We have been helping our patients for decades and have excellent success with a step by step program to assist you in whatever changes you need to make.

Do you work with bio-identical hormones?

Yes.  Natural or bio-identical hormones are the only hormones we prescribe. Synthetic hormones can have negative reactions in the body and we therefore avoid them.

After specific lab tests are performed our Functional Nutritionist and Medical Doctor will create a hormonal balance program tailor made for you.

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